Tenant Satisfaction Measures have been introduced by the Regulator of Social Housing (RSH) to assess how well housing providers are doing at providing good, quality homes and services.
We continually monitor our performance against Tenancy Satisfactions Measures and will be reporting on these quarterly. By monitoring customer satisfaction on an ongoing basis, we can react quickly to any changes in satisfaction and ensure we keep improving services to our customers.
Click the tabs below to view a summary of the methodology used to complete the Tenant Satisfaction Measures’ (TSM) survey.
Please view our year end and year-to-date figures below.