Service Standards
Our customers deserve reliable, responsive, and high-quality services. This section explains the standards we work to across our organisation and the commitments we make to our customers. By setting clear expectations and monitoring our performance, we aim to deliver excellent services and continually improve the customer experience.
Tenant Satisfaction Measures
We're committed to providing quality homes and services that put our residents at the heart of everything we do. Our Tenant Satisfaction Measures (TSMs) help us understand what we’re doing well and where we can do better.
Complaints Performance
Your feedback matters to us. We view complaints as an opportunity to learn, improve, and deliver better services for our customers. Here you can find information about our complaints performance, how we handle complaints, response times, outcomes, and the lessons we have learned to help drive continuous improvement across our organisation.