Tenant Satisfaction Measures 2026/2027 Results

TP02 - Satisfied with repairs service

Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service

moving Positive change: +2.3%

TP03 -Satisfied with time taken for repair

Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair

trending_down Negative change: -1.6%

TP04 - Satisfied home is well maintained

Proportion of respondents who report that they are satisfied that their home is well maintained

moving Positive change: +1.2%

TP05 - Satisfied home is safe

Proportion of respondents who report that they are satisfied that their home is safe

moving Positive change: +1.6%

TP06 - Satisfied landlord listens

Proportion of respondents who report that they are satisfied that their landlord listens to tenant views and acts upon them

moving Positive change: +5.8%

TP07 - Satisfied landlords keeps tenants informed

Proportion of respondents who report that they are satisfied that their landlord keeps them informed about things that matter to them

moving Positive change: +0.1%

TP08 - Satisfied landlord treats tenants fairly

Proportion of respondents who report that they agree their landlord treats them fairly and with respect

trending_down Negative change: -0.8%

TP09 - Satisfied with complaints handling

Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlord’s approach to complaints handling

moving Positive change: +5.7%

TP10 - Satisfied with communal areas

Proportion of respondents with communal areas who report that they are satisfied that their landlord keeps communal areas clean and well maintained

moving Positive change: +1.3%

TP11 - Satisfied with landlords contribution to neighbourhood

Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood

moving Positive change: -1.2%

TP12 - Satisfied with approach to ASB

Proportion of respondents who report that they are satisfied with their landlord’s approach to handling anti-social behaviour

moving Positive change: -2.3%

RP02 (1) - Non-emergency repairs completed on time

Proportion of non-emergency responsive repairs completed within the landlord’s target timescale

trending_down Negative change: -4.9%

RP02 (2) - Emergency repairs completed on time

Proportion of emergency responsive repairs completed within the landlord’s target timescale

trending_down Negative change: -3.1%

CH02 (1) - Stage one complaints response times

Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescale

trending_down Negative change: +20.6%

CH02 (2) - Stage two complaints response times

Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales

moving Positive change: +8.7%