Unity has to report its performance on the number of formal complaints received in the year and the timescales for handling these complaints. Our Board have also reviewed the performance and given their response. We also have to publish our compliance against the Housing Ombudsman Complaints Handling Code annually. Please see links above.
We want residents to get a good service from us, and complaints help us understand where we need to improve and what needs to change.
We know we don’t always get things right, see our improvement plan to see what we are doing to improve our services.
Our Annual Complaints Performance (see links below) is a breakdown of what types of complaints we’ve had and how we responded over the current and previous years.