Something Not Quite Right?
Reporting a repair with Unity Homes is a straightforward process designed to ensure that you can promptly address maintenance issues in your home.
Once a repair request is submitted, this will be assigned to the appropriate maintenance contractor. They will then assess the issue, schedule a convenient time for the repair work, and communicate the details to you.
You can request a repair through the following methods:
In an Emergency (Office Hours or Out-of-Hours)
Call us on 0113 200 7700 so we can deal with the issue promptly.
Responsive Repair Timescales
Emergency Repairs
If you need to report an emergency repair (such as unlawful entry, serious leaks to pipes, or vandalism that causes a security threat to your home) you should call us on 0113 200 7700 immediately. If you call us within office hours, you’ll be able to speak to a member of the Customer Service Team. If you call us outside of office hours, your call will be diverted to an out-of-hours service.
When will my repair be completed?
Unity sets priority timescales for different categories of repair:
Defects which pose a danger to health, safety. Emergency repair jobs will be attended and made safe within 24 hours. We aim to complete 99% of these repairs within our priority timescale. Should any follow on work be required this will be undertaken within our non emergency priority timescales depending on the actual work required. We will agree a timescale with you as to when such follow on will be completed.
Responsive Repair Timescales
Non-Emergency Repairs
If your repair is not an emergency, you can complete the Report a Repair Form and we will respond to you within 5 working days of a repair request being submitted (it’s usually much sooner than this). You can report all non-emergency repairs using this form, or by calling us on 0113 200 7700. We’ll be in touch with you if we need more information or if the repair is something that may be re-charged to you.
When will my repair be completed?
Unity sets priority timescales for different categories of repair:
Non Emergency repair jobs will be completed within 28 working days . We aim to complete 95% of these repairs within our priority timescale. Should the complete renewal of a component be required (A new door, a new kitchen, a new bathroom etc.) this may take a little longer due to having to order materials. We will agree a timescale with you as to when such renewals will be completed.
Responsive Repair Timescales
Programme Repairs
When will my repair be completed?
Unity sets priority timescales for different categories of repair:
These are more complex and lengthy repairs. We will agree a timescale with you as to when these will be completed. The target timescale is 90 days.
Planned & Cyclical Maintenance
Unity has a planned and cyclical maintenance programme which is reviewed annually