Last updated: 31 March 2025
TP02 - Satisfied with repairs service
Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service
TP03 -Satisfied with time taken for repair
Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair
TP04 - Satisfied home is well maintained
Proportion of respondents who report that they are satisfied that their home is well maintained
TP05 - Satisfied home is safe
Proportion of respondents who report that they are satisfied that their home is safe
TP06 - Satisfied landlord listens
Proportion of respondents who report that they are satisfied that their landlord listens to tenant views and acts upon them
TP07 - Satisfied landlords keeps tenants informed
Proportion of respondents who report that they are satisfied that their landlord keeps them informed about things that matter to them
TP08 - Satisfied landlord treats tenants fairly
Proportion of respondents who report that they agree their landlord treats them fairly and with respect
TP09 - Satisfied with complaints handling
Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlord’s approach to complaints handling
TP10 - Satisfied with communal areas
Proportion of respondents with communal areas who report that they are satisfied that their landlord keeps communal areas clean and well maintained
TP11 - Satisfied with landlords contribution to neighbourhood
Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood
TP12 - Satisfied with approach to ASB
Proportion of respondents who report that they are satisfied with their landlord’s approach to handling anti-social behaviour
Repairs Performance
Last updated: 31 March 2025
RP02 (1) - Non-emergency repairs completed on time
Proportion of non-emergency responsive repairs completed within the landlord’s target timescale
No change: +3.2%RP02 (2) - Emergency repairs completed on time
Proportion of emergency responsive repairs completed within the landlord’s target timescale
No change: +5.9%0.2%
RP01 - Decent Homes Standard
Proportion of Homes that do not meet the decent homes standard
24 Hours
Emergency Repairs Target Timescale
Target timescale for emergency repairs
28 Working Days
Non-Emergency Repairs Target Timescale
Target timescale for non-emergency repairs
Complaints Performance
Last updated: 31 March 2025
28.7
CH01 (1)
Number of stage one complaints received per 1,000 homes
7.6
CH01 (2)
Number of stage two complaints received per 1,000 homes
CH02 (1) - Stage one complaints response times
Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescale
CH02 (2) - Stage two complaints response times
Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales
Anti-Social Behaviour
Last updated: 31 March 2025
23.9
NM01 (a) - ASB cases open (per 1,000 homes)
Number of anti-social behaviour cases, opened per 1,000 homes
NM01 (b) - ASB hate crime cases (per 1,000 homes)
Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes