Resident Involvement

Tenant Satisfaction

As a Registered Social Landlord, Unity aims to carry out a Tenant Satisfaction Survey every 3-4 years.

We last conducted a full Tenant Satisfaction Survey in 2014 which asked:

  • How satisfied are you with the overall services provided by Unity?
  • How satisfied are you with your nieghbourhood as a place to live?
  • How satisfied are you with the repairs and maintenance service?
  • How satisfied are you that your views are taken into consideration?

as well as a host of other questions in order to assess our performance across all areas of our organisation. The report also details how we have performed in comparison with previous years.

You can download the full report by clicking the link at the side of this page.