A Career at Unity
Vacancies
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Income Manager
9th Sep, 2026Leeds, £47,000Hours of Work 35 hours per week, to be worked over Monday to Friday
Benefits: 27 days leave plus bank holidays, Occupational Pension Scheme, flexible working and family-friendly policies.
Make a real difference and help shape the future of our services
We are looking for an experienced and motivated Income Manager to lead our Income Management Team, ensuring we protect and maximise the organisation’s income while providing excellent support to our customers.
In this key leadership role, you will inspire, manage and motivate a high-performing team, fostering a culture of continuous improvement, accountability and personal responsibility. You will play a vital role in helping customers sustain successful tenancies by ensuring access to welfare benefits advice, income maximisation support and other appropriate services.
What you’ll be doing
• Leading and developing the Income Management Team to deliver excellent performance and customer outcomes.
• Driving a positive, high-performing culture focused on continuous improvement and accountability.
• Ensuring customers receive appropriate support and advice to maximise their income and maintain successful tenancies.
• Overseeing the management and processing of rental income, ensuring efficiency, accuracy and compliance with financial regulations and audit requirements.
• Working collaboratively across the organisation to improve services and deliver positive outcomes for customers.
About you
We’re looking for someone who brings:
• Experience of leading and motivating teams to achieve excellent results.
• Strong knowledge of income management, rent collection and income recovery practices.
• An understanding of welfare benefits and the challenges faced by customers in sustaining tenancies.
• Excellent communication, leadership and stakeholder management skills.
• A commitment to delivering outstanding customer service and continuous improvement.Why join us?
This is an exciting opportunity to apply your skills, experience and knowledge in a role where you can make a genuine impact. You’ll work alongside passionate and supportive colleagues and play a key part in delivering our ambitious plans for the future.
Diversity and Inclusion
We are committed to building a diverse and inclusive workforce and warmly welcome applications from all sections of the community. We believe that a variety of perspectives, backgrounds and experiences makes us stronger and helps us deliver better outcomes for our customers.Applying for this job
To arrange an informal discussion about the role, please contact ann.foster@unityha.co.uk
or 07593 561600 in the first instance.
For full details, please download the application pack to the rightWhilst we are interested in your work history and experience, demonstrating behaviours, skills, abilities and knowledge and experience can come from a variety of life experiences, not just paid employment. Please feel free to use examples from all areas of your life that are relevant to the requirements of the role. We also want you to tell us why you have a passion for working for Unity and why you are the colleague we need.
To apply, please submit your CV together with a covering letter demonstrating how you meet the person specification of the role to recruitment@unityha.co.uk.
Be yourself!
Please ensure your CV and letter are your own work and genuinely reflect your experience, achievements and motivations. We are looking to understand you as a candidate, rather than any content generated by AI tools.If you are selected for an interview, you will be asked to provide photo identification and proof of eligibility to work in the UK.
Due to the volume of applications, we reserve the right to withdraw this vacancy at any time, so please apply as soon as possible.
Closing date: 21 September 2026 midnight.
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Property Services Administrator (2 roles)
16th Sep, 2026113-117 Chapeltown Road, LEEDS, LS7 3HY, £Circa £28,000Join Our Property Services Team
We’re looking for two highly organised and customer-focused Property Services Administrators to play a pivotal role in delivering excellent property services to our customers.
This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and can manage multiple priorities while maintaining exceptional attention to detail. You’ll be at the heart of our Property Services function, coordinating repairs, planned maintenance, voids, damp and mould cases, and compliance activities to ensure our customers receive a high-quality service.
Working collaboratively with contractors, surveyors, customers and colleagues, you’ll help drive service improvements, ensure regulatory compliance, and contribute to achieving our organisational objectives and values.We are seeking candidates who can balance excellent customer service skills with strong administration and coordination capabilities.
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ABCD community Builder
18th Sep, 2026Chapeltown, Leeds, £150 per dayJob Description: ABCD Community Builder – Chapeltown, Leeds
Employer: Leeds Community Homes in partnership with Unity Housing Association
Location: Chapeltown, Leeds
Contract: 24-month contract for services, 2 days per week, £150 per day
ABCD Pathfinder, Chapeltown – Leeds Community Homes & Unity Housing Association Collaboration
Asset Based Community Development (ABCD) is a neighbourhood based approach to community building, that starts with the strengths and assets that already exist in our communities and seeks to build on and mobilise these assets so that local communities lead on the changes they want to see.
Leeds Community Homes (LCH) and Unity Housing Association (Unity) are collaborating to deliver the ABCD Pathfinder in Chapeltown, Leeds. Both organisations share a commitment to community power, neighbourhood resilience, and supporting residents to shape the future of the vibrant neighbourhood of Chapeltown, Leeds.
Unity brings decades of trusted presence as a Black led housing association rooted in Chapeltown. LCH brings experience in community led housing, co production, and resident driven governance. Together, we want to build upon the strengths, gifts, skills and passions already present in Chapeltown by facilitating a Community Builder who will work relationally, creatively and at the pace of the community.
The Community Builder
This role will unearth existing skills and resources, nurture them where needed, and help remove barriers that prevent residents from taking action on what they care about.
Purpose of Role
A Community Builder identifies and builds connections through social interaction, activities, conversations, and creating space for discovery. They explore the associational, physical, economic and cultural resources that exist in every neighbourhood and help uncover what people care enough about to act on.
They work with the community to develop a shared vision and plan, asking:
• What is best done by the community themselves?
• What is best done by the community with support?
• What does the community need outside help with?
This role is rooted in listening, noticing, connecting and enabling — not delivering services or leading projects. It is about strengthening what is already strong.
Management, Supervision and GuidanceYou will be line managed by the Chief Operations Officer at Leeds Community Homes, with additional support from Unity’s Regeneration Manager and community team.
You will also receive ongoing guidance from the ABCD in Leeds team, including induction support, training, and participation in the citywide Community Builder network.
Duties and Responsibilities
A continuous journey of discovery
• Actively listen to residents with no preconceptions about what the area needs.
• Spend most of your time out in Chapeltown, meeting people where they are.
Identifying and nurturing strengths
• Identify and nurture the passions, ideas and gifts of local people.
• Ensure the focus remains on what is already strong in Chapeltown.
Working with partner organisations
• Work closely with Unity Housing Association, Leeds Community Homes, and local partners such as Caribbean and African Centre, Chapeltown Cohousing, local VCSE organisations, faith groups and grassroots networks.
• Build strong relationships with organisations that serve or influence the neighbourhood.
Finding and using “bumping spaces”
• Identify local places where residents naturally gather.
• Maximise time spent in these spaces to build trust and connections.
Strengthening neighbourhood networks
• Identify and build upon existing connections with local organisations, businesses and services.
• Uncover untapped connections and strengthen networks across Chapeltown.
Supporting Community Connectors
• Identify, bring together and support Community Connectors — residents who naturally link people, ideas and opportunities.
• Help them connect regularly to share learning and map community assets.
Creating opportunities for connection
• Work with residents to create opportunities for people to come together to share thoughts, passions and ideas.
• Arrange events shaped by what emerges through your journey of discovery.
Supporting resident led action
• Work with residents to make things happen using small, trust based pots of funding (“Small Sparks” style).
• Help remove barriers to participation and ensure inclusivity.
Asset mapping
• Create an evolving asset map of Chapeltown based on your conversations, research and discoveries.
• Share this map with partners and residents.
Showcasing community stories
• Work with residents to showcase their journey and celebrate achievements through social media, websites, newsletters and events.
Community spaces
• Work with residents to understand how local community spaces could be used effectively and safely.
Collaboration and representation
• Work collaboratively with all our Chapeltown communities to support cohesion, sustainability and vibrancy. Ensure projects and events are inclusive all for members of the community, identifying potential barriers to participation and work to remove them accordingly.
• Coordinate, attend and actively participate in community panels, internal/external meetings and events.
Ripple effect mapping and monitoring
• Begin capturing ripple effect stories from conversations and community led action.
• Attend ABCD in Leeds training, Community Builder meetings, and ripple effect mapping workshops.
• Contribute to six monthly monitoring meetings with the ABCD in Leeds grant manager and complete relevant monitoring paperwork.Person Specification
We welcome applications from anyone passionate about working in communities and empowering residents to create self sustaining opportunities. We are not looking for specific qualifications — transferable skills and lived experience are valued.
We strongly encourage applications from individuals of Black, Asian and other ethnically diverse backgrounds and from disabled people. We value lived experiences of inequality, exclusion, or under representation as powerful assets in community building work, and we are dedicated to ensuring our recruitment process reflects the rich diversity and strengths of the Chapeltown community.
You must be:
• Highly competent in collecting and organising information.
• An excellent communicator.
• An excellent listener.
• Able to identify strengths in people and communities.
• Approachable, warm and trustworthy.
• Passionate and empathetic about people and their community.
• Flexible and able to attend community meetings where necessary.
• Knowledgeable of Chapeltown and its communities.
Preferable (training can be provided):
• Equity, Diversity and Inclusion training or experience.
• IT skills and understanding of social media to extend reach.
• Previous experience of community work/development (paid or voluntary).
General
• Adhere to Leeds Community Homes and Unity Housing Association policies and procedures at all times.
• Contribute to the success of the wider LCH & Unity partnership.
• Undertake any other duties as appropriate to the post or which may from time to time be reasonably determined by the Chief Operations officer of LCH or Unity leadership.
• A Disclosure and Barring Service (DBS) check against the Children’s and Vulnerable Adults barred list will be carried out on the successful candidate.
• This role is funded through the ABCD Pathfinder Grant administered by Leeds City Council for 2 years with possible extension of 1 year.Closing date: Sunday 27th September 2026 11.59pm
For further information about the role, the ABCD Pathfinder or the partnership between Leeds Community Homes and Unity Housing Association, please contact:
Cynthia Brathwaite
Leeds Community Homes
Email: cynthia@leedscommunityhomes.org.uk
