What Is A Tenancy Health Check?
A Tenancy Health Check is a routine visit carried out by your Housing Officer.
The purpose of the visit is to:
- Ensure your tenancy is running smoothly.
- Check if you need any support.
- Discuss any concerns you may have.
- Identify issues before they become bigger problems.
- Make sure your home continues to meet your needs.
The visit is not something to worry about.
It is an opportunity for us to work together and provide support where needed
Why Do We Carry Out Tenancy Health Checks?
We want to help customers sustain their tenancy and remain independent in their homes.
During a Tenancy Health Check, we may discuss:
- Rent payments and financial wellbeing.
- Repairs and property condition.
- Health and wellbeing concerns.
- Support needs.
- Anti-social behaviour.
- Community safety.
- Household circumstances.
- Welfare benefits and cost of living support.
- Fire and home safety.
- Understand customer needs.
- Identify support requirements.
- Ensure customers are living safely.
- Address tenancy concerns early.
- Signpost customers to specialist support.
- Improve our housing services.
How Often Are Tenancy Health Checks Completed?
Tenancy Health Checks are carried out throughout the year as part of our tenancy management service.
Some customers may receive additional visits where:
- Additional support is required.
- Circumstances have changed.
- Vulnerabilities have been identified.
- Concerns have been raised.
What Will We Ask About?
Your Housing Officer may discuss:
Your Home
- Any outstanding repairs.
- Damp and mould concerns.
- Adaptations required.
- Condition of gardens and external areas.
- Property improvements.
Your Tenancy
- Household members living at the address.
- Changes in your circumstances.
- Contact information.
- Tenancy responsibilities.
Financial Wellbeing
- Rent payments.
- Housing Benefit.
- Universal Credit.
- Cost of living concerns.
- Access to support services.
Safety and Wellbeing
- Domestic abuse concerns.
- Safeguarding concerns.
- Vulnerability and support needs.
- Health and mobility issues.
Supporting Vulnerable Customers
We recognise that some customers may require additional assistance to maintain their tenancy.
If you have:
- A disability
- A long-term health condition
- Mental health concerns
- Mobility issues
- Learning difficulties
- Caring responsibilities
please let us know so that we can discuss any support or reasonable adjustments you may require.
Benefits of a Tenancy Health Check
A Tenancy Health Check can help:
- Identify support needs early.
- Resolve issues before they escalate.
- Ensure repairs are reported.
- Improve tenancy sustainability.
- Promote health, safety and wellbeing.
- Connect customers with support services.
Information We May Signpost You To
During a Tenancy Health Check we may provide information about:
- Welfare benefits.
- Debt advice.
- Energy advice.
- Adaptations.
- Support agencies.
- Community services.
- Employment and training opportunities.
- Health and wellbeing services.
Our Commitment
At Unity Homes & Enterprise, we want all customers to live safely, independently and successfully in their homes. Tenancy Health Checks are an important part of helping us provide support, identify concerns early and ensure customers can access the services they need.
How Tenancy Health Checks Help Shape Our Services
Information gathered through Tenancy Health Checks helps us to:
- Understand customer needs.
- Identify emerging issues.
- Improve housing services.
- Develop support initiatives.
- Inform future investment decisions.
