My Unity Enterprise

A transfer is different from a mutual exchange.

Transfers are generally for customers who need alternative accommodation due to a change in circumstances.

Examples include:

  • Medical needs.
  • Disability or mobility concerns.
  • Overcrowding.
  • Under-occupation.
  • Safeguarding concerns.
  • Serious welfare issues.

You may need to move because:

  • Your home is overcrowded.
  • Your home is too large for your needs.
  • You need adaptations due to disability or ill health.
  • You need support from family members.
  • You have caring responsibilities.
  • You need to move for employment or education.
  • Your current accommodation is no longer suitable.

Depending on your circumstances, you may be eligible for a transfer or mutual exchange.

What is a Mutual Exchange?

A mutual exchange allows you to swap homes with another social housing tenant.

The exchange must be approved by all landlords involved before anyone can move.

Many customers find mutual exchange to be the quickest way to move home.

Benefits include:

  • Wider choice of locations
  • Greater control over where you move
  • Often quicker than applying through housing waiting lists
  • Ability to move to a property that better meets your needs

Finding Someone to Exchange With

You can search for exchange partners using:

Before You Apply

Before approving an exchange we will normally check:

  • Rent account balances.
  • Property condition.
  • Tenancy breaches.
  • Adaptations within the home.
  • Household composition.
  • Any outstanding legal action.

This helps ensure the exchange is suitable for everyone involved.

Can We Refuse a Mutual Exchange?

In some circumstances we may be unable to approve an exchange.

Examples may include:

  • Serious rent arrears.
  • Court action.
  • Property size mismatch.
  • Property specifically adapted for disability needs.
  • Breach of tenancy conditions.
  • Proposed overcrowding.

If we refuse an application, we’ll explain the reasons.

Want to transfer to a different Local Authority

All about Transfers below:

Medical Transfers

If your health is affected by your current home, you may be eligible for additional priority.

Examples include:

  • Mobility difficulties.
  • Use of wheelchairs.
  • Serious medical conditions.
  • Adaptation requirements.

We may require:

  • Medical evidence.
  • Occupational Therapy assessments.
  • Supporting information from health professionals.

Downsizing

If your current home is larger than you need, we may be able to help.

Benefits include:

  • Lower household costs.
  • Reduced heating costs.
  • More suitable accommodation.
  • Freeing up larger family homes for those who need them.

Some assistance may be available depending on circumstances.