Support & Guidance
We understand that people’s circumstances can change over time and that sometimes additional advice, guidance or support may be needed. Whether you have concerns about your tenancy, need help accessing services, are experiencing difficulties at home, or simply need advice, our team is here to help.
We work closely with customers, local authorities and partner organisations to provide support, resolve tenancy-related issues and help people remain safe, secure and independent in their homes.
Our aim is to provide early support where possible, helping to prevent problems from escalating and ensuring customers can access the services they need.
Your Housing Officer can support you with:
- Tenancy Management
- Rent Sustainment Support
- Anti-Social Behaviour
- Estate Management
- Tenancy Health Checks
- Safeguarding Concerns
- Domestic Abuse Support
- Mutual Exchanges
- Transfers
- Adaptations
- Neighbourhood Concerns
- Signposting to Support Services
Support Beyond Housing
Sometimes customers need support that goes beyond housing.
If we cannot help directly, we will aim to put you in touch with the right organisation or service, including:
- Adult Social Care
- Health services
- Benefits and welfare advice
- Mental health support
- Domestic abuse services
- Community safety teams
- Specialist support agencies
- Local authority housing services
Our Commitment to You
We are committed to providing excellent housing services and supporting customers to sustain their tenancy, maintain their home and access the help they need.
We want all customers to feel supported, valued and able to thrive in their communities.