FAQ's
We need to ensure the safety of your property, so we only allow you to make certain types of improvements. And you must always seek permission from us and any relevant regulatory authorities before starting any work. It’s particularly important you don’t do anything that means extra costs for us or your neighbours.
Here’s a list of improvements we don’t allow tenants to make to their homes:
- Layout change (movement or addition of partition walls).
- Change of use of rooms, such as relocating the kitchen or bathroom to a different room.
- Adding extensions, such as conservatories or lean-to structures.
- Installing spotlights in a property which doesn’t already have them.
- Installing cat or dog flaps.
- Replacing external doors or complete window sets (frame and glazing).
- Installing security bars on windows or doors as this can restrict fire escapes.
- Removing chimney breasts and any other structural works.
We will usually allow installation of laminate flooring providing it is not installed in the kitchen, bathroom, cloakrooms and shower rooms.
Please note:
- You agree that we won’t accept any liability for damage if we need to remove the flooring to fulfil our repair obligations.
- You agree to remove the laminate flooring entirely when you leave the property.