Information for tenants
Click on the information you want:
- Leaflets
- Newsletters
- Local information
- Applying for housing
- Tenancy information
- Consultations & resident involvement
Leaflets
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Do disabilities make things difficult? If you need help to make your home easier to live in, we can help.
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How we can help you to deal with problems in your neighbourhood
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How to apply for a home with Unity or with another social landlord (housing associations or the council)
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The Right to Acquire, and other lower-cost ways to get on the housing ladder
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How to claim compensation from Unity if you feel that you are entitled to it
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How to let us know that you're happy or unhappy with our service
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How we treat you fairly, according to your needs
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How you can improve your area, and get the council services you're entitled to
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If you're moving into a new home, these are the standards it should meet
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Our lives often change - relationships, deaths in the family, time away from home, or simply getting older. Protect yourself by knowing your rights.
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Moving in, moving out, moving to a different Unity home, or swapping homes with someone else
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All the different ways you can pay, and help when you're finding it difficult
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How to get repairs done
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How we keep our homes modernised, checked and safe
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What you need to do to look after your home, and what changes you can make to it
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We want a good relationship with our residents. This leaflet tells you how you can work more closely with us to improve the service you get.
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What service charges are for, and what service you should get for your money
Newsletters
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Our latest newsletter, full of hints and tips about how to keep warm this winter
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Our latest newsletter
Local information
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Unity's latest new development is go! Following extensive input from local residents, our new scheme will provide much-needed, affordable homes.
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Free debt advice and counselling for personal issues - you can contact them yourself, or we can make an appointment for you.
Applying for housing
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If you're moving into a new home, these are the standards it should meet
Tenancy information
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What we're doing to update and renew our homes for five years from 2009 onwards. Want to know when you're getting a new kitchen? Look here!
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Are you getting a new kitchen soon? Start planning it now with our tenant-approved brochure.
Consultations & resident involvement
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This is a new kind of report, that shows you how well Unity meets the Tenant Services Authority's standards.
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Every year, staff and tenants look at how we've involved residents over the past year, and how much of a difference it's made.
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Our Annual Report to Tenants, telling you what we have achieved over the last financial year (2010/11)
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We want a good relationship with our residents. This leaflet tells you how you can work more closely with us to improve the service you get.
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Our vision for how we'll work with residents over a three-year period
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Our latest tenant satisfaction survey - 35 pages of statistics, comments and recommendations.
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It's good to celebrate some success. That's certainly the case at Unity where we enjoyed a successful year, both operationally and financially.
